4.2.2.2 Manage Meter Charges : Manage Meter Charges Detailed Process Model Description : 2.3 Request Changes for Recalculation of Metered Service's Bill

2.3 Request Changes for Recalculation of Metered Service's Bill
Reference: Manage Meter Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: After review CSR or Authorized User identifies a problem with the generated Bill segment. The CSR or Authorized User, based on established business rules, then adds or changes the data used for the Bill Segment calculation. Typical changes can include the addition of a new read, removing the use on Bill switch from an existing read, allow for estimation, or changes to dates. There are no specific restrictions on changes that need to be done across the application to calculate the correct Bill Segment.

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